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Customer Service Representative

Orlando, FL

Posted: 08/13/2019 Job Category: Technology Job Number: 799

BlueWave is hiring for Customer Service Representatives for a health & wellness client in Orlando, FL. 


Responsibilities: 

  • Answer phones and respond to customer requests
  • Place customer orders in computer system
  • Provide customers with product and service information
  • Transfer customer calls to appropriate staff
  • Identify, research, and resolve customer issues using the computer system
  • Follow-up on customer inquires not immediately resolved
  • Complete Invoicing/Shipping error forms
  • Research billing issues

Requirements:

  • SAP software exposure preferred
  • Basic reading, writing and arithmetic skills
  • High School Diploma or equivalent
  • Must be computer literate with the ability to learn customer service software applications
  • Duties require professional verbal and written communication
  • Ability to type 30 words per minute

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