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Customer Success Manager

Fort Myers, FL

Posted: 09/23/18 Job Category: Candidate Checklist Job Number: 206
BlueWave is hiring Customer Success Managers for a growing team in the Fort Myers area. As a Customer Success Manager, you are someone that is passionate about a positive client experience and can ensure a long-term relationship with existing customers. 

Responsibilities:
  • Remedy inbound inquiries and troubleshoot technical issues
  • Maintain a positive relationship with the client
  • Analyze and define the client needs, in order to assist them properly
  • Conduct proactive check-ins with existing clients to stay up-to-date on client health

Requirements:
  • 2-3 years' of customer-centric experience, phone support is preferred
  • Passionate about customer experience
  • Ability to handle difficult situations with poise
  • Ability to diffuse problems and find solutions
  • Desire to grow and learn
  • Passion for technology
  • Excellent communication skills
  • Strong technical aptitude and problem solving skills
     

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