Customer Success Manager

BlueWave is hiring a Customer Success Manager for an enterprise hospitality client with headquarters in Orlando, FL 34747. The Customer Success Manager will partner with our Change Manager, Service Manager, project and service managers, Customer Success team members, and our internal communications team.

Responsibilities: 

•  Guide employees transitioning between retired and modern tools; provide input on service management project plans, including change management planning and the voice of the customer.

• Creating training plans and sessions based on end-user needs and technology roadmaps.

• Delivering technology training via webcast or in-person.

• Meet with internal clients to understand their business and collaboration needs and recommend appropriate technologies and technology use 

• Work with internal service managers to understand and influence technology roadmaps.

• Research via surveys, interviews, metrics, or other sources.

• Troubleshooting with customers finding creative solutions for their use cases.

Requirements:

• Proven Experience years as a customer success manager in a technology-related support role

• Proven Experience using and managing technology tools – like Office 365 (especially MS Teams and SharePoint), Slack, and Smartsheet

• has worked as a customer success manager supporting the end user customer experience..

• BS degree in computer science or related experience.

Employment Type: Full-Time Hybrid in Orlando, FL 34747

Benefits: Competitive Salary, Health Insurance, and Ancillary Benefits

BlueWave specializes in recruiting high-performing team members for technology, marketing, federal services, and leadership roles. We’re aggressive hunters – but only of talented people – and provide comprehensive staffing support for recruiting, hiring, and onboarding permanent and contract employees.

BlueWave is headquartered in Downtown Orlando, Florida with the flexibility to build teams nationally. With our boutique and personal approach, we get the right people in your company quickly without sacrificing quality.

https://bluewaverp.com/