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Customer Success Specialist

Orlando, FL

Posted: 12/15/18 Job Number: 451
BlueWave is hiring a Customer Success Specialist for a technology client in Orlando, FL.This person is responsible for being the first point of contact with all clients to ensure a positive experience and nurture long-term relationships. The Customer Success Specialist acts as the face of the company and will help support any questions, concerns, or technical troubleshooting issues with the client. 

Responsibilities:
  • Remedy inbound inquiries and troubleshoot technical issues
  • Maintain a positive relationship with the client
  • Analyze and define the client needs, in order to assist them properly
  • Conduct proactive check-ins with existing clients to stay up-to-date on client health
Requirements:
  • 2-3 years' of customer-centric experience, phone support is preferred
  • Experience supporting software or a Saas product is preferred
  • Passionate about customer experience
  • Ability to handle difficult situations with poise
  • Ability to diffuse problems and find solutions
  • Desire to grow and learn
  • Passion for technology
  • Excellent communication skills
  • Strong technical aptitude and problem solving skills
BlueWave is hiring a Customer Success Specialist for a technology client in Orlando, FL.This person is responsible for being the first point of contact with all clients to ensure a positive experience and nurture long-term relationships. The Customer Success Specialist acts as the face of the company and will help support any questions, concerns, or technical troubleshooting issues with the client. 

Responsibilities:
  • Remedy inbound inquiries and troubleshoot technical issues
  • Maintain a positive relationship with the client
  • Analyze and define the client needs, in order to assist them properly
  • Conduct proactive check-ins with existing clients to stay up-to-date on client health
Requirements:
  • 2-3 years' of customer-centric experience, phone support is preferred
  • Experience supporting software or a Saas product is preferred
  • Passionate about customer experience
  • Ability to handle difficult situations with poise
  • Ability to diffuse problems and find solutions
  • Desire to grow and learn
  • Passion for technology
  • Excellent communication skills
  • Strong technical aptitude and problem solving skills

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