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Implementation Lead

Celebration, FL

Posted: 02/23/19 Job Number: 537
BlueWave is hiring for an Implementation Lead with a dental software client in Orlando, FL. The Implementation Lead will lead a team of customer facing analysts to manage the concurrent roll out, implementation and data conversion of systems. This role will perform all functions as an expert in best practices by analyzing current workflows and transitioning those workflows to company.   The Implementation Lead will be integral in the on-boarding process of new clients from the initial kick-off call to the final hand-off to Customer Support. 

Responsibilities:
  • Be a subject matter expert in best practices by analyzing current workflows and transitioning workflows to company
  • Empower clients to take initiative to learn and understand company  software and services with a strong focus on change management
  • Study technical feasibility of implementation and integration of software
  • Interact as a cross-functional liaison between a variety of stakeholders, clients and end-users at varying degrees of knowledge, experience and involvement, and departmental leaders within the company
  • Successfully review requirements and perform gap analysis as an expert, advise accordingly
  • Research and test current and future releases to identify possible end-user or workflow challenges
  • Gather data from existing clients, new implementations, prospective clients and end-users to communicate with developers for enhancement of the client / user experience
  • Liaison with the engineering team for data conversion, and implementation of features and system enhancements
  • Research and study  products and services to achieve expert training capabilities
  ***Frequent on-site travel will be required***


Qualifications:
  • Bachelor’ s / Master’ s degree in Computer Science, Information Systems, Engineering or a related field
  • Strong previous experience in customer facing project management roles
  • 5 years’ software implementation experience
  • Dental experience is a plus for this role
  • Strong self-organization and project management skills
  • Energetic, passionate and motivated to bring success to your clients and to the team
  • Strong analytical and logical skills, excellent communication and articulation skills

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