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Implementation Specialist

Orlando, FL

Post Date: 06/24/18 Job ID: 344 Job Category: Technology

BlueWave is hiring an Implementation Specialist to join a growing healthcare team in Orlando, FL. This person will be responsible for implementing software to new clients in the most efficent and professional manner. Working with the engineering team to ensure an easy transition to their new product and providing an overall positive experience.

Responsibilities:

  • Manage the concurrent roll out, implementation and data conversion of the software
  • Handhold the customer from a kickoff meeting through multiple steps of implementation of the platform in the practices until the final go-live, all during which the success of the customer is kept as a central mission
  • Be a subject matter expertise in best practices by creating business processes and software flows for customer practices
  • Studying technical feasibility and interacting with a variety of business stakeholders, users and engineering team as a cross-functional liaison
  • Conducting requirements review, perform gap analysis and advice feasibility business stakeholders or new enterprise practices
  • Identify and define additional workflows that needs to be created in the system using the data from existing customers, new implementation and sales meeting with prospective customers
  • Liaison with engineering team for data conversion, and implementation of features and system enhancements

Requirements:

  • Must have experience in the healthcare Saas space, preferably dental
  • Strong previous experience in training or project management roles in dental practice management, dental software space, or technology team within a dental service organization
  • Bachelor’s / Master’s degree in Dentistry or Computer Science is preferred
  • Strong self-organization and project management skills
  • Energetic, passionate and motivated to bring success to your clients and to the team
  • Strong analytical and logical skills, excellent communication and articulation skills
  • Home Location: Orlando, FL with travel requirement when necessary

 


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