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Partner Success Specialist

Lake Mary, FL

Posted: 07/02/2019 Job Number: 571
BluWave is hiring a Partner Success Specialist for an innovative software security team in Orlando, FL. This person will be responsible for developing relationships with partners and assisting them when they have questions or issues requiring resolution. 

Responsibilities
  • Receive partner requests and facilitate responses 
  • Receive internally and create operational information to include outages and updates to partners 
  • Create and remove accounts for partners
  • Develop understanding of company offerings to include utilization by partners
  • Track partner usage and contract term including issues reported
  • Assist in creation and development of new product ideas and offerings
  • Meet with partners as needed both virtually and in person with minimal supervision and support from senior staff

Requirements: 
  • 1+ years in customer / product support
  • CRM superuser (Sugar or Saleforce) highly desirable
  • Experience in gathering technical detail to be relayed to others
  • Demonstrated written and verbal communication skills
  • Quick learner
  • Persistence and focus to assist in driving partner issues to resolution internally
  • Tons of energy, humor, compassion, and enthusiasm

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