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Technical Support Analyst

Orlando, FL

Posted: 12/15/18 Job Number: 444
Bluewave is hiring a Technical Support Analyst for a technology company in Orlando, FL. This person will be responsible for supporting all internal users, across software and hardware issues; including desktop and laptop support. 

Responsibilities: 
  • Support internal staff
  • Identify and resolve technical issues from entry level to executive staff
  • Handle inventory management and tracking of all PCs, laptops, cable, and additional IT equipment
  • Support both laptop and desktop users
  • Troubleshoot software, including MS Office, Adobe product, Office 365, etc.
Requirements:
  • 3+ years' in technical support
  • Experience working within internal user support
  • Proficient in MS Office Suite
  • Proficient in Adobe products, including Photoshop and Illustrator
  • Proficient in supporting Outlook and other Office 365 products
  • Experience supporting Windows software
  • Excellent communication skills
  • Ability to identify and solve problems
  • Exposure to SAP is preferred
  • Experience using ticketing systems

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