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Tier 2 Tech Support

Orlando, FL

Posted: 12/14/18 Job Number: 440
BlueWave is hiring a Tier 2 Tech Support for a healthcare company in Orlando, FL. This person will be responsible for supporting all internal users (~500)

  • Support internal staff and resolve all technical escalations from Tier 1
  • Handle inventory management and tracking of all PCs, laptops, cable, and additional IT equipment
  • Support both laptop and desktop users
  • Troubleshoot software, including MS Office, Adobe product, Office 365, etc.

  • 3+ years' in technical support
  • Experience working within internal user support
  • Proficient in MS Office Suite
  • Proficient in Adobe products, including Photoshop and Illustrator
  • Proficient in supporting Outlook and other Office 365 products
  • Experience supporting Windows software
  • Excellent communication skills
  • Ability to identify and solve problems
  • Exposure to SAP is preferred
  • Experience using ticketing systems, preferably Service Desk

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